Analytics

See what actually sells.

See where the money comes from and where the queue slows down: how many conversations turn into carts, how many carts get paid, how fast your team replies, and which products keep coming up.

Conversations through to paid orders

Response and resolution times

Agent and product breakdowns

How it works

Conversations, carts, paid orders and response times in one view, so you can tell which products move, which replies convert and where the queue slows down.

  1. 1Start taking orders
  2. 2Watch the funnel from chat to payment
  3. 3Adjust your catalog, replies and staffing

Good to know

Yes — how many conversations it resolved on its own and how many it handed to a person.

Know what actually sells.

Start taking orders and watch the funnel fill in.